SENRA Axiom markSENRA Axiom

Support

Need help? Contact support.

Monday-Friday, 9 AM-5 PM ET. Typical response within 1 business day.

Contact

Email support from your account email.

For import issues, include

  • Broker/source and whether you used CSV or Tradovate sync.
  • CSV header row and 5-10 sample rows (redacted).
  • Screenshot of skip reasons from import preview.

For billing issues, include

  • Account email.
  • Issue type (checkout, cancel, invoice, card update, other).

For Tradovate sync issues, include

  • Status/error screenshot from the Tradovate sync card.
  • Whether issue happened during connect, manual sync, or auto sync.

Support reply templates (reference)

Import issue acknowledgement

Thanks for contacting SENRA Axiom support. We are reviewing your import file and skip reasons. Please confirm broker/source, date range, and whether timestamps are in one consistent timezone.

Billing issue acknowledgement

Thanks for contacting SENRA Axiom support. We have your billing request and are verifying account and subscription status now. We will follow up with next steps within one business day.

Tradovate sync issue acknowledgement

Thanks for contacting SENRA Axiom support. We are reviewing your connection/sync status and recent error context. Please include the latest status card screenshot if not already attached.

See Help Center for product guides.